Refund policy

We stand behind what we make.

Returns and exchanges are accepted within 7 days of delivery. You may choose either a full refund to your original payment method or an exchange for a different size or colour.

To be eligible for a return or exchange:

  • Item must be unused, unwashed and in original condition
  • Tags must be attached
  • Request must be raised within 7 days of delivery
  • Item must not be a sale or discounted product (exchange only allowed)

How to raise a return or exchange request:

  1. Email us at hello@elmnts.studio with your order number and request
  2. We will confirm eligibility within 2 business days.
  3. We arrange reverse pick-up for all returns and exchanges.
  4. For returns, a ₹149 return shipping fee is deducted from the final refund amount.
  5. Exchanges are offered at no additional shipping cost once per order.
  6. Once received and inspected, refunds are processed within 5–7 business days to your original payment method. Exchanges are prioritised and dispatched within 2-3 business days

ELMNTS.studio reserves the right to refuse a return or exchange if the item does not meet the above conditions. Original shipping charges are non-refundable. Return shipping costs are borne by the customer.